Last updated: 3 June 2026
Important complaints note. This page explains how to raise a complaint with Savvy Mover. It is not legal advice. Complaints are currently handled by the Savvy Mover founder/operator unless a named complaints owner is published later.
If something has gone wrong, please tell us. Most issues are quicker to fix once we know about them, and we would always rather hear from you than have you stay unhappy. This page explains how to raise a complaint, what to include, how long we will take, and what we can and cannot decide.
The quickest way is through our complaints form. You can also email us at [email protected]. Complaints are handled by the Savvy Mover founder/operator unless a named complaints owner is published later.
If your complaint is about how we have handled your personal data, you can send it to [email protected] so it reaches the right person sooner.
To help us look into it properly, please tell us:
We aim to acknowledge your complaint within 5 working days and to give you a full response within 8 weeks. If a complaint is complex and we need longer, we will tell you why and keep you updated. A complaint about your personal data is also covered by your data rights, which means we will respond within one month (see our Privacy Policy).
We can look into how the platform worked for you and take action on things within our control. For example, we can review and moderate a listing, remove content that breaks our terms, pause or restrict an account, revoke a shared document link, correct information we hold, and fix a problem with the service itself.
There are things we cannot do, because Savvy Mover is software and not a regulator, a court or an adviser. We are not a solicitor, a court, or an ombudsman, and we cannot give legal or financial advice, decide who is right in a legal dispute between a buyer and a seller, make a sale binding, award compensation between the parties, confirm who owns a property, or verify a buyer's funds. Where two parties disagree about the deal itself, that is a matter for their own solicitors. Everything remains subject to contract until exchange.
If we cannot resolve your complaint, or you are unhappy with our response, you can take it further depending on what it is about.
Savvy Mover is a private-sale platform: a seller lists their own home and a buyer deals with them directly. Because we are not acting as an estate agent, an estate-agent redress scheme such as a property ombudsman is not currently listed as the route here. If a solicitor or regulator advises that a redress scheme does apply, we will join the required scheme and publish its details here.
This page explains our complaints process. It is not legal or financial advice, and it does not change your statutory rights. For advice about your own move, always consult a qualified solicitor or licensed conveyancer.